Cancellation policy

Right of cancellation
You have the right to revoke this contract within fourteen days without giving reasons. The withdrawal period shall be fourteen days from the date on which you or a third party other than the carrier who has taken possession of the goods, designated by you, have taken possession of them.

In order to exercise your right of withdrawal, you must inform us (Rosental Organics GmbH, Schanzenstr 28, 68159 Mannheim, Germany, support@rosental.de, telephone: 062143084582) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter, fax or e-mail sent by post). A sample revocation form can be found at the following link: https://rosentalbeauty.com/wp-content/uploads/2017/08/widerrufsformular.pdf.

If you make use of this option, we will immediately (e.g. by e-mail) send you a confirmation of receipt of such a revocation.
 
In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of revocation

If you revoke this Agreement, we shall reimburse you immediately and no later than fourteen days from the date on which we received notice of your revocation of this Agreement for all payments we have received from you, including delivery charges (other than additional charges arising from your choice of a method of delivery other than the cheapest standard delivery offered by us). We will use the same means of payment used by you in the original transaction for such refund, unless expressly agreed otherwise with you and in no event will you be charged for such refund. We may refuse to refund until we have received the Goods back or until you have provided evidence that you have returned the Goods, whichever is earlier.
 
You shall return or deliver the Goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the revocation of this Contract. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.
 
The right of revocation does not apply to the following contracts:
  • Contracts for the delivery of sealed goods which, for health or hygiene reasons, are not suitable for return if their seal has been removed after delivery.

Special notes

If you finance this contract with a loan and later revoke it, you are no longer bound by the loan agreement, provided that both agreements form an economic unit. This is to be assumed in particular if we are also your lender or if your lender makes use of our cooperation with regard to financing. If we have already received the loan when the revocation takes effect, your lender shall assume our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the revocation or return. The latter shall not apply if the present contract concerns the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives).
 
If you wish to avoid a contractual obligation as far as possible, make use of your right of revocation and also revoke the loan agreement if you also have a right of revocation for it.
 
You bear the direct costs of returning the goods.
 
You only have to pay for any loss in value of the goods if this loss in value can be traced back to a handling of you which is not necessary for checking the condition, quality and function of the goods.